Refund Policy - the basics
Our no refund policy ensures that all sales are final, allowing us to maintain the quality and service you expect. We encourage our customers to thoroughly review their purchases before completing the transaction. If you have any questions, please feel free to reach out to our support team for assistance. Thank you for your understanding.
including but not limited to:
• Change of mind
• Incorrect ordering (wrong texture, length, or color)
• Dissatisfaction with texture, curl pattern, or volume (each bundle is unique due to natural sourcing)
• Failure to properly maintain the hair (e.g., incorrect installation, bleaching, excessive heat, or lack of care)
• Alleged “shedding” or “tangling” (all hair requires proper maintenance; improper care is not a product defect)
• Orders marked as delivered by the shipping carrier but claimed as lost or stolen
We provide detailed product descriptions and photos to help you make an informed purchase. If you have any questions before ordering, please reach out to Support@regalsilks.com